Frequently Asked Questions for the Black Hills IA HEA portal

What are the Home Energy Assessments available from Black Hills?

Black Hills offers residential ratepayers in Iowa the ability to request a Virtual Assessment or In-Home Assessment of their home’s energy efficiency.

Who is eligible for discounted products and rebates?

To be eligible for the offerings you must be an active residential customer of Black Hills in Iowa. Account verification is done by matching the account holder’s first name and last name as well as the full service address with Black Hills account records.

What is the price for the Home Energy Assessments offered?

Black Hills is currently offering Virtual Assessments and In-Home Assessments at no charge to Black Hills residential customers in Iowa.

When I am setting up an account, why is my address not populating?

If your address does not auto-populate in the dropdown, continue to type your address, including apartment or city, until it appears. If more help is needed, contact our team by email at [email protected] or by calling 888-552-8019, & 515-236-2571.

I am having trouble with the account validation process. What can I do?

The account holder's first and last name as well as address must be entered exactly as they appear on your Black Hills bill. You may contact us by email at [email protected] or by calling 888-552-8019, & 515-236-2571 for assistance.

How can I view and print my online order confirmation?

View your order information in the order confirmation email or in Dashboard > My Appointments.

How do I cancel or modify my order?

To cancel your order, please contact us within 24 hours of order placement by email at [email protected] or by calling 888-552-8019, & 515-236-2571.

To reschedule or cancel orders through your account, log in to the portal, navigate to "My Dashboard," and click "My Appointments." Select the appointment you would like to reschedule or cancel and proceed with the desired adjustments.

Contact Us

If you need assistance, please contact us by email at email [email protected] or by calling 888-552-8019, & 515-236-2571.